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 PSP FEATURE

Need to get your broken or faulty PSP fixed?

Sony tells us what you should do
Product: Sony PSP | Publisher: Sony Computer Entertainment
 
Sony PSP PSP, thumbnail 1
By their very nature, handheld consoles are subjected to a tougher existence than their home cousins, which can usually expect the luxury of a quiet life sat on a TV cabinet shelf, safe from the elements and constant commuting.

That's not to say handhelds can't last for their entire lifetime, trouble-free. Mine always have, but then I do tend to treat them as though they are babies with nitroglycerine for blood.

Nevertheless, accidents can occur, of course, and consumer electronics do occasionally go faulty as a result of circumstances that would baffle the world's finest technological minds.

We don't know if that's the case affecting the handful of readers who've recently got in touch asking us who they should contact in order to get their PSPs fixed, but having replied to them individually we thought it also perhaps worthwhile to publish a little something that will hopefully be of some help to some of you.

The first thing to note is that the PSP instructions manual includes an impressively comprehensive troubleshooting guide covering just about every area of the handheld's functions – from power, battery and charging issues to screen, sound, UMD, music, photo, video, network and more.

Should that not help resolve your particular issue, then it's worth remembering that UK owners (and possibly most other countries – check your manual) enjoy a 12-month guarantee covering their PSP from the date of the original purchase.

During this 12-month period, Sony will either repair or replace, free of charge, any PSP which is faulty due to defective materials or workmanship (provided it's undergone normal usage, in accordance to the terms set out in guarantee section of the PSP instructions manual).

Obviously, you'll need to contact Sony to set things in motion. The manual states you should call your local Customer Service helpline (listed in the PSP current software manual, apparently) but we felt this was a little vague so we asked our helpful contact at Sony to be a little more precise. 

And we're told that anyone who has a broken PSP (or any PlayStation product, for that matter) should call the PlayStation Careline. They should do this whether they are in or out of warranty. The Careline operates an extensive troubleshooting procedure to identify the fault and, if possible, fix it over the phone. If not, they'll obviously be able to advise you as to the next step.

The PlayStation Careline number is: 08705 998877.

We obviously hope you'll never have to dial it. But if you do, at least now you know who to call.
 

Reviewer photo
Joao Diniz Sanches 6 June 2007
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Show: Latest | Oldest
Joined:
Jan 2012
Post count:
2
serjeeltreen | 05:46 - 31 January 2012
salam to serjeeltreen from pakistan.i have a psp slim3003.my psp with problem home button.games good run but no come in games list again.ps button is working when i press ps button (game quit option yes or no) is fix but ps button is working.plz send me your advice. i will wait..........
salam
Joined:
Jan 2012
Post count:
2
serjeeltreen | 05:35 - 31 January 2012
salam to serjeeltreen from pakistan.i have a psp slim3003.my psp with problem home button.games good run but no come in games list again.ps button is working when i press ps button (game quit option yes or no) is fix but ps button is working.plz send me your advice. i will wait..........
salam
Anonymous | 18:15 - 5 March 2011
got a psp an the switch broke, so i went out and got another switch, i fitted it in and it worked. later on the switch broke again so i bought another switch and got a proffesional to fit it in. but for some reason the psp wont turn on!!! at first i thought it was the battery so i replaced it but rhe fault is not the battery!!! PLZ HELP
Anonymous | 13:38 - 30 August 2010
i do not know were 2 get my psp fixed if u do know just give me a call No.09876543215
Joined:
Nov 2006
Post count:
202
Mandark | 09:02 - 21 August 2010
The disc reading lasers can go after a few years. There are a lot of console repair companies out there which you can google but it might be more practical to buy a cheap used PSP. The original version should be very cheap now.
Anonymous | 23:11 - 20 August 2010
my sons psp keeps having problems it freezes wont read games and the characters walk and run around by the selves i need this fixed pronto, HELP
Anonymous | 16:04 - 8 May 2010
the lazer lens on my psp is broken what should i do
Anonymous | 07:38 - 3 April 2010
my psp x square triangle and circle buttons dont work where do i fix it and how much plz HELP!!!
Joined:
Feb 2010
Post count:
1
josephjohnson | 21:43 - 1 February 2010
yes
Anonymous | 13:53 - 17 January 2010
the support number has changed to 08447360595
JOIN THE DISCUSSION: 17 comments >>
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